ROQ Business System
We help our customers to achieve amazing things. With our resources, experience and know-how, we develop new products and create custom solutions to solve our customers’ most complex challenges.
Our Purpose has its foundation in our five core values that make up the ROQ BUSINESS SYSTEM: 1) People development; 2) We listen to the voice of the customer; 3) Kaizen is our way of life; 4) Innovation defines our future; 5) We compete to create value.
Our success lies in the close relationship with each customer, in the collaborative development of differentiated engineering solutions, and in our superior technological results.
Our success is reinforced every day, with each machine we develop for our customers, that meets and exceeds their expectations.
Exceptional people shine and thrive in the ROQ results-oriented culture
• We put Safety first
• Quality always
• Teamwork is a must
• We have Passion for Human Talent: diversity and inclusion
• We define team objectives that are aligned with our strategy
• Best practices: Conduct of High Responsibility and Environmental Awareness
Our greatest value is People: by encouraging their creative, relational, and materializing human potential, we create conditions for them to reveal exceptional skills and talents.
Our team is driven to meet customer expectations and surprise them every day
We continually seek deep insights into the needs of our customers
Our strong customer focus helps us to create innovative products that directly address those needs
Through our processes and our products, every day we thrive to deliver greater value and improve our customer’s lives and businesses
We implement Kaizen, or continuous improvement methodologies and tools, which keep us one step ahead of the competition.
We practice daily Kaizen — we have daily 5 min meetings at the shop floor, we implement visual management, we have key performance indicators, we talk with data, we have standardized processes, we solve problems in a structured way, we implement 5S and we give priority to Safety
We implement disruptive initiatives – aligned with the strategy, we set ambitious goals and through workshops with multidisciplinary teams, we design solutions that allow us to leap inefficiency
We systematically seek to eliminate no added value activities, to reduce waste, waiting times, costs, and bureaucracy, and to improve the flow of materials and information.
The engine of continuous improvement is relevant innovation, the only kind that matters.
What customers ask us to do: to identify opportunities and help them redefine their future
What customers get from us: innovation and concrete solutions - innovative products, services and solutions that meet their immediate needs
Innovation is our biggest competitive advantage: we pursue out of the box ideas, big or small, that add and promote innovation
We improve people's lives by producing relevant technology: we help customers achieve extraordinary goals, thereby improving their quality of life.
By living up to our core values we deliver more Value:
• To our Shareholders, generating differentiated profitability and with a deep commitment to build a better business, day after day
• To our Customers, providing an excellent service and developing a portfolio of products and solutions of the highest quality and relevance
• To our People, assisting them in realizing their maximum potential in the profession and in life
• To the Community to which we belong, generating employment and local development.
THE ROQ BUSINESS MODEL
• Guides initiatives
• Allows us to measure the results of the implemented action plans
• Creates conditions for continuous improvement
Based on our Values, RBS leads the company through continuous cycles of change and improvement
EXCEPTIONAL PEOPLE develop robust ACTION PLANS and execute them using the best tools to build SUSTAINABLE PROCESSES, that drive CONSISTENT and SUPERIOR RESULTS